Connect with Mel
Connect with Mel
Every new family starts here. Send Melanie a note or call/text 262-388-5809 — she replies personally within one business day and sets up your meet & greet.
Step 1
Send Melanie a message
No account needed. Send your question over and Melanie will reply within one business day — including next steps and scheduling your Meet & Greet. Founding Families: mention it in your note.
Step 3
Already met Mel? Create your account
After your meet & greet, create your account. You'll tell Melanie about your dog, upload vaccination records, sign the client agreement, and request your first visit — all in one private portal.
What happens next
From hello to first visit
- 1
Connect with Mel
Send a quick note or call/text. Melanie replies personally within 1 business day.
- 2
Meet & greet
A complimentary visit so Melanie meets you and your dog in person before any care begins.
- 3
Create account & intake
Set up your portal: dog profile, vaccination records, agreement, emergency and vet info, and a card on file.
- 4
First visit
Book your first visit and your dog's routine begins, with photo updates every time.
Portal forms take about 10–15 minutes, and you can save and come back.
Before you start
What to expect
Just have a question?
You don't need an account to talk to us
If you're not ready to book and just want to ask something, email Melanie directly at mjeske@pinehavenpetco.com — no signup required.